Refund policy

All sales are final and no refunds will be issued. We take the utmost care to ensure the health and well-being of our fish.

 Before shipment, live ornamental fish undergo a process of conditioning to prepare them for the journey and improve their chances of survival. This includes acclimation to the water conditions in their new environment, proper feeding and nutrition, and monitoring of their health. Our facilities use high-quality filtration systems and water treatments to maintain optimal water quality, and our experienced staff monitor the fish regularly to ensure they are healthy and free of disease. Before shipment, each fish is carefully inspected to ensure they are in good condition and fit for transport. By following these best practices, we strive to provide our customers with the healthiest and highest-quality live ornamental fish possible.

 Before purchasing, please make sure to research the specific species and their care requirements to ensure a suitable living environment for the fish. We recommend that you acclimate the fish to your aquarium slowly to minimize stress and improve their chances of survival.

 If you have any concerns about the health of the fish upon receipt, please contact us within 24 hours of delivery to report any issues. We will do our best to assist you in resolving any problems.