Privacy policy

DATA PRIVACY & SECURITY ASSURANCE

At TAN AQUALIFE (A Venture of Sams Discus India), we are deeply committed to protecting the privacy, confidentiality, and security of our customers across India and worldwide. This Privacy Policy outlines the manner in which personal data is collected, handled, and protected when interacting with our store and farm services.

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256-Bit SSL Protection

Full-session encryption safeguarding all browsing, checkout, and personal records.

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Zero Data Selling

Customer contact details and addresses are never traded, sold, or shared for third-party marketing.

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PCI-DSS Compliant Payments

100% secure gateway transactions; credit/debit card numbers are never stored on farm servers.

1. Information We Collect

When you browse our online inventory, register an account, or complete a live fish purchase, we collect the necessary details required for lawful order fulfillment:

  • Contact Particulars: Full name, billing address, shipping destination, WhatsApp/mobile number, and active email address.
  • Consignment Details: Destination airport code, nearest railway junction, or delivery street coordinates required for Air Cargo / Express parcel booking.
  • Optional Aquarium Parameters: Tank volume, pH/TDS levels, and stocking preferences voluntarily shared with our farm biologists for acclimatization advice.
  • Technical Browsing Data: IP address, device type, and session cookies utilized to maintain cart integrity and enhance site performance.

2. Purpose & Usage of Customer Information

All information collected is deployed strictly for order execution, livestock safety, and customer support:

  • Generating statutory Air Waybills (AWB), railway freight manifests, and shipping thermal labels.
  • Sending real-time WhatsApp dispatches, flight tracking links, and transit temperature notifications.
  • Facilitating 1-on-1 personalized fish care guidance and verifying unboxing DOA warranty claims.
  • Preventing fraudulent checkout attempts and ensuring secure merchant transactions.

3. 100% Encrypted Payment Gateway Security

All online financial transactions on Tan Aqualife are processed through certified, bank-grade payment aggregators (such as Razorpay, UPI, Net Banking, and Visa/Mastercard/RuPay networks). Tan Aqualife operates under strict zero-retention policies:

  • We NEVER view, record, or store your credit/debit card numbers, CVV security codes, or UPI PINs.
  • All payment handshakes are encrypted under 256-Bit end-to-end Transport Layer Security (TLS/SSL).

4. Strict Logistics Sharing Only

We do not disclose your personal data to any external organizations, except to authorized logistics partners solely to achieve physical delivery:

  • Air Cargo airline carriers (Air India Cargo, IndiGo CarGo, SpiceXpress) and Indian Railways parcel agents.
  • Statutory agricultural or wildlife inspection officers (AQCS/MPEDA) if mandated for cross-border export certification.

5. Your Privacy Rights & Farm Contact Desk

You reserve the right to review, update, or request the deletion of your personal account information from our database at any time. For any questions regarding your data privacy, contact our grievance officer:

  • Official Support Email: tanaqualifeindia@gmail.com
  • Direct Helpline: +91 89990 96673
  • Facility Address: Tan Aqualife, Ground Floor, Gat No. 27/B, NH166D, Post Kamarli, Pimpalgaon, Raigad, Maharashtra 402107, India.

Questions Regarding Your Data Security or Account Privacy?

Our management team is happy to assist you directly on official channels.

Contact on WhatsApp (+91 89990 96673)