Live Fish Shipping Policy

At TANAQUALIFE – A Venture of Sams Discus India, we take every possible measure to ensure your fish arrive safely and in excellent health. Please read our shipping policy carefully before placing an order.

1. Availability

All live fish are subject to availability. Once your order is received, our team will confirm the availability of the selected fish and provide an estimated dispatch and delivery timeline.

2. Conditioning Before Dispatch

To ensure the best possible health during transportation, all live ornamental fish are conditioned and monitored for 2–3 days prior to dispatch. This preparation helps minimize stress and improve survival during transit.

3. Shipping Methods

Depending on your location and the safest available transport option, live fish may be shipped via:

• Railway Cargo

• Air Cargo

• Bus Transport

After your order is confirmed, a dedicated member of our team will coordinate the shipment and keep you informed with all necessary transport and tracking details.

4. Delivery Time

Delivery time varies depending on the destination and transport method. Most shipments are delivered within 4–6 days from the date of dispatch. Transit times are estimates and may vary due to weather, carrier delays, or unforeseen circumstances.

5. Packaging

All live fish are packed using professional shipping methods in high-quality insulated Styrofoam boxes with appropriate oxygen-filled bags and protective packaging to ensure maximum safety during transit.

6. Our Commitment

We make 100% effort to ensure every fish is healthy, properly conditioned, and packed with the utmost care before dispatch. While we strive for the highest possible success rate during transportation, live fish shipments are subject to factors beyond our control, including transit delays, weather conditions, and handling by third-party transport providers.

7. Reporting Issues

Customers must inspect the shipment immediately upon delivery.

Any issue must be reported to our team within 2 hours of receiving the shipment. To help us review the matter, customers must provide:

• Clear photographs of the unopened bags.

• A continuous unboxing video recorded from the moment the package is opened.

• Clear photos or videos showing the condition of the fish.

Reports submitted after the 2-hour reporting window may not be considered.

8. Returns & Refunds

Due to the perishable nature of live ornamental fish, returns, exchanges, and refunds are not accepted.

9. Customer Responsibility

The buyer is responsible for:

• Providing accurate shipping and contact information.

• Being available to receive the shipment upon arrival.

• Acclimating the fish correctly before introducing them into the aquarium.

• Ensuring their aquarium water parameters are suitable for the purchased species.

TANAQUALIFE is not responsible for losses resulting from improper acclimation, poor water quality, delays in receiving the shipment, or unsuitable aquarium conditions after delivery.

10. Special Shipping Requests

If you require specific shipping arrangements, preferred transport methods, or other special instructions, please inform our team before placing your order. We will do our best to accommodate your request whenever possible.

11. Acceptance of Terms

By placing an order with TANAQUALIFE, you acknowledge that you have read, understood, and agreed to these Live Fish Shipping Terms & Conditions.